Barking out orders might get your products out the door on time this week, but not next, when everyone quits or the lack of new ideas finally catches up-and your customers defect for a company that can deliver a better product. Manufacturers must vie for workers against tech companies who not only don’t dock their executives for late arrival some don’t require them to come into the office at all. Today, autocracy might limp, or walk, or crawl, but it doesn’t fly. “We’ve worked with one company owner who signs every check, because he doesn’t trust his people to use good judgement.” She’s encountered company presidents “who are so in the weeds-down to ‘How many shipments did we make today?’” Sue Bingham, an organizational development consultant who’s coached manufacturing executives for 25 years, still comes across “the hero type, who comes in with arms crossed” now and again in her line of work. Forrest Mars, founder of Mars candy company, docked the pay of everyone, including executives, who arrived a minute late for work, and “was legendary for his extreme temper, and his fanatical behavior,” according to his New York Times obituary. Henry Ford kept tabs on his employees on their off hours and bought out his investors when he didn’t like their advice. Good paychecks and solid pensions meant the boss gave orders and everyone else took them. It was not only dirty, dark and dangerous, it was paternalistic. In early 20th century manufacturing, leadership happened from the top down.
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